Oomsi, LLC ("Oomsi", "we", "us") collects information you provide directly to us when you create an account, such as your name, email address, company name, and mobile phone number. We also collect information about your properties and the team members you add to the platform. When a host adds a team member (such as a cleaner), that team member provides their own contact details, including their mobile phone number, when they accept the invitation. We do not collect or store guest payment information — all payment processing is handled by Stripe, Inc.
When you use Oomsi, we automatically collect certain technical data: IP address, device and browser information, log data, and usage events (such as pages visited and features used). We use this data to keep the service secure, diagnose problems, and understand how the platform is used. See the Cookies section below for how cookies and similar identifiers are involved.
When you connect booking channels such as Airbnb, Booking.com, or VRBO, or take direct bookings, Oomsi receives information about your guests: names, contact details, stay dates, booking details, and the content of guest messages. We process this guest data on your behalf and on your instructions — for guest data, you are the data controller and Oomsi acts as a data processor. You are responsible for providing your own privacy notice to your guests.
We use the information we collect to provide, maintain, and improve our services (performance of our contract with you), to keep the platform secure and understand usage (our legitimate interests), to communicate with you about your account, and to send operational notifications related to your properties, bookings, and cleaning tasks. SMS notifications and any marketing communications are sent only with your consent, which you can withdraw at any time; marketing emails include an unsubscribe link. Parts of the service use artificial intelligence — for example, drafting replies to guest messages. To provide these features, relevant data (including guest message content and property details) is processed by third-party large language model providers under data processing agreements. We do not sell your personal information, and we do not share it with third parties or affiliates for their marketing or promotional purposes.
Your data is stored securely in EU-based data centres. We use industry-standard encryption (TLS 1.3) for data in transit and AES-256 encryption for data at rest. Access to your data is restricted to authorised personnel only. Where personal data is accessed from outside the European Economic Area — for example by our US-based service providers — we rely on appropriate safeguards such as the EU Standard Contractual Clauses or providers' participation in the EU-US Data Privacy Framework. If a personal data breach occurs that is likely to result in a risk to you, we will notify the relevant supervisory authority and affected users as required by applicable law.
We integrate with third-party services such as Airbnb, Booking.com, and VRBO to sync your booking data. We send operational notifications to you and your team members by SMS and WhatsApp through third-party messaging delivery providers such as Twilio. Payments are processed by Stripe, Inc. — by subscribing, you agree to Stripe's terms of service and privacy policy. Our other sub-processors fall into these categories: cloud hosting and database providers, product analytics (Amplitude), workflow automation, business productivity tools, and large language model providers. Each processes only the data necessary to provide its part of the service, under a data processing agreement. A current sub-processor list is available on request at hello@oomsi.com.
If you opt in to receive SMS text messages from Oomsi, we collect your mobile phone number for the purpose of sending operational notifications related to your properties, bookings, and cleaning assignments. Opt-in occurs when you enter your mobile number and actively select the SMS consent checkbox in your Oomsi account. Team members invited by a host provide their own number and consent when accepting the invitation. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal data described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except with messaging delivery providers acting on our behalf solely to transmit the messages you have requested. Message frequency varies depending on your booking and cleaning activity. Message and data rates may apply. Reply STOP to any message to unsubscribe, or HELP for assistance. Consent to receive SMS is not a condition of using the Oomsi platform. If you opt out, you will continue to receive notifications by email and within the application. We retain records of SMS consent and opt-out requests as required to demonstrate compliance with applicable messaging regulations.
We retain your data for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it by law. Records of SMS consent and opt-out requests are retained as required to demonstrate compliance, including after account deletion. Guest data (booking history and messages) is retained while your account is active and deleted on the same schedule as your account data, unless you delete it earlier or instruct us otherwise.
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used through analytics. For details of the cookies we use and your choices, see our Cookie Policy.
Oomsi is a business tool and is not directed at children. We do not knowingly collect personal data from anyone under 16 years of age. If you believe a child has provided us personal data, contact us and we will delete it.
You have the right to access, correct, or delete your personal data at any time through your account settings or by contacting us at hello@oomsi.com. If you are in the EU or EEA, you additionally have the rights under the GDPR to restrict or object to processing, to data portability, and to withdraw consent at any time without affecting prior processing; you also have the right to lodge a complaint with your local data protection supervisory authority. To withdraw consent to SMS specifically, reply STOP to any message or update your notification settings. See our GDPR page for more detail.
We may update this policy from time to time. We will notify you of material changes by email or through the platform, and the date at the top of this page always shows the latest revision. Your continued use of Oomsi after changes are posted constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or how we handle your data, contact Oomsi, LLC at hello@oomsi.com. Privacy enquiries are handled by our privacy contact at the same address.
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